Accessibility Statement

Our commitment

LAC Medical is committed to making our care, our office, and our website accessible to every patient — including patients with disabilities and patients whose primary language is not English. This statement explains what we do, how to request accommodations, and how to give us feedback if something isn't working.

This commitment is grounded in Section 504 of the Rehabilitation Act, Section 1557 of the Affordable Care Act, Title III of the Americans with Disabilities Act (ADA), and the California Unruh Civil Rights Act.

Accessibility at our office

Building & physical access

• Our office at 5300 Lennox Avenue, Suite 105 is wheelchair accessible, including parking, entryway, exam rooms, and restrooms.
• Designated accessible parking spaces are available near the entrance.
• If you need help getting from your vehicle to the office, call the front desk at (661) 735-1710 when you arrive and someone will assist you.

Communication accommodations

We provide auxiliary aids and services free of charge to patients who need them. These include but are not limited to:

• Sign language interpreters — including American Sign Language. Please request at least 48 hours in advance when possible.
• Real-time captioning and video remote interpreting for appointments.
• Large-print materials for patients with low vision.
• Audio recordings of written materials when requested.
• Reading assistance from staff for patients who need it.
• Materials in plain language for patients with cognitive disabilities.

Language assistance (Section 1557)

Free language assistance is available to patients with limited English proficiency:

• Spanish-speaking provider and front-desk staff are available every day we are open.
• Telephone interpreter services are available for other languages at no cost to you.
• Translated materials are available in Spanish and other languages on request.

If you speak a language other than English or Spanish and need assistance, call (661) 735-1710 and tell the front desk what language you speak. We will arrange interpreter services for your visit.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (661) 735-1710.

Accessibility on this website

We aim for this website to conform to the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. That means we work to make sure the site is:

• Perceivable — text alternatives for non-text content, sufficient color contrast, content that adapts to assistive technologies.
• Operable — keyboard accessible, no content that triggers seizures, enough time to read and use content.
• Understandable — readable text, predictable navigation, input assistance.
• Robust — compatible with current and future assistive technologies.

Specific features on this site

• Skip-to-main-content link at the top of every page for keyboard users.
• Semantic HTML headings, landmarks, and ARIA labels for screen-reader navigation.
• Sufficient color contrast between text and background.
• Scalable text that responds to browser zoom up to 200% without loss of content.
• All interactive controls are keyboard accessible.
• Decorative images are marked with empty alt text; informational images have descriptive alt text.
• The site is built to current standards, but no website is perfectly accessible. If you find a barrier, please tell us (see Feedback below).

Known limitations

The Google Maps embed on the Location section is a third-party component with limited accessibility controls. If you would like the practice address read aloud or provided in another format, the same information is published as plain text directly above the map.

Feedback

If you encounter a barrier to using this website, our office, or our services — or if you have a suggestion for how we can make access better — please tell us. We take feedback seriously and we will respond.

Discrimination & complaints

LAC Medical does not discriminate on the basis of race, color, national origin, age, disability, sex (including sexual orientation and gender identity), religion, or any other protected characteristic. If you believe you have been discriminated against, you can file a complaint with us, or directly with the U.S. Department of Health and Human Services Office for Civil Rights.

Complaints to us

Contact our Accessibility Coordinator using the information above. You may file a complaint orally or in writing. We will not retaliate against you for filing a complaint.

Complaints to the federal government

• Online: ocrportal.hhs.gov
• By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Washington D.C. 20201
• By phone: 1-800-368-1019 (toll-free) or 1-800-537-7697 (TDD)

Ongoing work

This statement reflects where we are today. Accessibility is ongoing — standards improve, tools improve, and we keep working on it. We review this statement at least annually and update it when our practices change.

This statement covers compliance with Section 504 of the Rehabilitation Act of 1973, Section 1557 of the Patient Protection and Affordable Care Act, Title III of the Americans with Disabilities Act, and the California Unruh Civil Rights Act, and references the W3C Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.